1. Overview and Scope of Service Fulfillment
This Fulfillment Policy outlines the operational procedures, timeframes, and terms governing the delivery of professional photography and visual documentation services provided by followshoot via www.followshoot.com. All services ordered are customized, one-time professional engagements conducted within the European Union, specifically managed from our registered base in Germany. By contracting our services, the client acknowledges and agrees to the structured operational timelines set forth in this policy.
2. Service Booking and Scheduling Timeframes
- Inquiry Response Time: Upon receipt of a formal project inquiry submitted through www.followshoot.com or via travel@followshoot.com, our administrative team will review the request and provide a comprehensive, non-binding quotation within 24 to 48 hours during regular business days.
- Consultation and Confirmation: Following the issuance of the quotation, communication and logistical planning will take place within a reasonable timeframe (typically within 3 to 5 working days) to align on dates, locations, and session parameters.
- Reservation and Deposit Timeline: To officially secure a photography session date and time slot in our operational calendar, the client must pay the required deposit within 48 hours of receiving the booking confirmation link. Failure to complete the deposit payment within this window may result in the release of the scheduled time slot.
3. Execution of the Photography Session
- Session Implementation: The photography session is conducted on the agreed date and at the designated location discussed during the pre-session consultation. Both parties are expected to adhere strictly to the scheduled itinerary.
- Weather and External Contingencies: In the event of severe weather conditions, force majeure events, or unforeseen circumstances that compromise the safe or effective execution of the outdoor or location-based photography session, either party may request a rescheduling. Rescheduling requests due to external contingencies must be coordinated promptly, and an alternative date will be scheduled within a reasonable timeframe (subject to operational availability) without imposing penalty fees.
4. Post-Session Processing and Delivery Timeframes
- Initial Selection and Editing: Following the completion of the photography session, our team commences the professional post-processing and curation of the digital visual assets.
- Standard Delivery Window: Unless otherwise explicitly agreed upon in writing for bespoke large-scale projects, the final edited digital photographs will be processed, finalized, and delivered to the client via secure digital transfer within 14 to 21 working days following the date of the completed photography session.
- Final Balance Settlement Prerequisite: The digital delivery of final high-resolution media assets is strictly contingent upon the full settlement of the remaining balance for the one-time service. Delivery timelines commence immediately upon the clearance of the final payment.
5. Compliance and Governing Standards
This fulfillment policy operates in strict compliance with applicable German commercial regulations and European Union consumer protection frameworks. All timelines are structured to ensure absolute transparency, operational integrity, and legal certainty for both the merchant and the consumer, meeting all institutional review standards.