Frequently Asked Questions – Capture Every Journey

What services does followshoot provide? We provide professional photography and visual documentation services across Europe, booked exclusively via www.followshoot.com. All bookings represent one-time service engagements.
How do I book a session? Clients submit an inquiry detailing their requirements, receive a custom quotation, complete a consultation, and pay a required deposit to reserve the scheduled date.

How are payments processed? Payments for our services are processed securely through our designated digital payment infrastructure. All transactions are one-time payments for bespoke photography sessions.
What is the payment structure? A deposit is required upon booking confirmation to secure your date. The remaining balance must be settled upon completion of the photography session and prior to the delivery of the final edited media assets.

Can I reschedule my booked photography session? Rescheduling requests must be submitted in writing well in advance of the scheduled date. Accommodating changes depends on scheduling availability and operational planning.
What happens in the event of inclement weather or unforeseen circumstances? If external conditions prevent the safe or effective execution of the photography session, both parties will cooperate in good faith to reschedule the session to an alternative mutually agreed-upon time.

When will I receive my final photographs? Final edited photographs are delivered following the completion of the session and the full settlement of the remaining balance.
What are my usage rights for the photographs? Upon full payment, clients receive a non-exclusive personal license to use the delivered images for private, non-commercial purposes, in compliance with applicable copyright standards.

How can I contact customer support? You can reach us at travel@followshoot.com. Our team reviews inquiries and responds within 24 hours during regular operational periods.